Embedded
Admin-as-a-Service

Your Systems. Always Covered.

Get a dedicated admin for NetSuite, Coupa, Concur & more - without the headcount

Built For

Mid-market finance, procurement, and RevOps teams with no in-house admin, overloaded IT, or complex system needs they can't hand off to generic support desks.

What’s Included

Core Support Tasks

User access, security audits, license cleanup, feature testing
Config changes (fields, forms, roles, workflows)
Saved searches, dashboards, and reporting
Workflow issue triage (e.g., approvals not routing, broken integrations)
Slack/email troubleshooting with IT and vendors
System health checks and admin best practices

Admin Enablement

Rapid onboarding checklist
Current state review
Knowledge transfer playbook available at exit
Optional: internal enablement session to train your staff on routine tasks

Intake & Transparency

Admin Request Form + Slack or Notion board
Usage reports every 30 days (tasks, hours, patterns)
Optional "Office Hours" for Pro and Enterprise clients
Slack Connect (Enterprise only)
Rapid onboarding checklist + current state review

Pricing Plans

Plan Hours / Month SLA Price
Starter 5 hrs 72 hrs $2,500/mo
Pro 10 hrs 48 hrs $4,500/mo
Enterprise 20 hrs 24 hrs + Slack $8,000/mo

* Extra hours: $450/hr (billed in 30-min increments)
* Unused hours roll over 1 month
* No annual contract required

What Sets It Apart

  • Certified Expertise: Workato, Coupa, NetSuite — real-world admin veterans
  • Task-Level Transparency: Shared intake board, usage logs, audit trail
  • Admin + Advisory: We fix, train, and guide — not just click buttons
  • Exit Strategy Built-In: Hire in-house later — we’ll help you hand it off smoothly

Real Use Cases

  • Rebuilt Coupa approval chains after a reorg
  • Resolved NetSuite to Concur sync failures in under 48 hours
  • Cleaned up stale user accounts across 3 systems
  • Automated weekly CFO reports with zero IT involvement

FAQs Buyers Actually Ask

  • Q: Can you handle NetSuite custom records or Coupa workflows?
    A: Yes — config, saved searches, routing logic. We don’t write SuiteScript, but we triage and coordinate.
  • Q: How fast can you get up to speed?
    A: Onboarding includes a kickoff + current-state audit. Most clients are live within 5 days.
  • Q: Will I blow past my plan hours?
    A: 90% of Pro clients stay within scope. You’ll get monthly usage tracking + alerts.
  • Q: What if I want to bring admin in-house later?
    A: We’ll document, hand off, and help you vet candidates. No friction.

Proof It Works

  • ROI: One FinTech client cut admin backlogs by 70% in 60 days
  • Time Saved: Avg. 12–15 hours/month saved per Pro client
  • Churn: Less than 5% after 6 months

Not Ideal For

  • Companies needing full-stack SuiteScript or Boomi development
  • Teams with >40 hours/month of admin work (we’ll help you hire)
  • Chaos-only teams — we fix and optimize, not just firefight